Rank 0Trainee
Assistant
The starting point in every department. Assistants learn how Sinkly actually works — with a mentor, real tasks and clear checkpoints.
- Reports to
- Officer / Agent
- Commitment
- Structured trial period
Our roles
Find where you fit.
Each rank below lists what you'd own, who you'd report to and what we look for. Agents apply directly; everything above is usually promoted from within.
Rank 1Entry
Officer / Agent / Representative
The front line. Depending on the department you're a Customer Service Agent, a Trust & Safety Officer, an Operations Officer or a Community Representative — the people who do the day-to-day work.
- Reports to
- Manager or Advisor
- Commitment
- Flexible — a few hours a week
Rank 2Experienced
Manager / Advisor
Managers and advisors carry the specialist load — key accounts, recruitment, employee performance, compliance, communications, release testing. You set the standard for your area.
- Reports to
- Team Lead
- Commitment
- Regular weekly presence
Rank 3Leadership
Team Lead
Team Leads sit above managers and own a team's output — rosters, quotas, performance and morale. Sinkly runs Team Leads for Accounts, Customer Service, Community, Brand Collaboration, Community Safety and Content Safety.
- Reports to
- Head of Department
- Commitment
- Consistent weekly leadership hours
Rank 4Senior leadership
Head of Department
Heads run a whole department — its teams, its standards and its hiring. There is one Head for each of Accounts & Customer Service, Human Resources, Public Relations, Trust & Safety, Operations and Sales.
- Reports to
- Deputy Head of Company
- Commitment
- Departmental ownership
Rank 5Executive
Deputy Head of Company
Deputy to the Director. Holds the whole staff body together — cross-department strategy, the escalation of last resort, and continuity when the Director is unavailable.
- Reports to
- Director / Product Manager
- Commitment
- Executive availability
Rank 6Executive
Director / Product Manager
Sets the direction of Sinkly itself — product, people and the standards every other role is measured against. Supported day to day by the Executive Assistant.
- Reports to
- Sinkly leadership
- Commitment
- Full ownership
The teams
Eight teams, one platform.
Each team is led by a Team Lead with a Senior / Supervisor as deputy. Your rank stays the same across teams, but your day-to-day title reflects the team you're in.
Leadership
Staff title: Executive AssistantThe Director & Product Manager, the Deputy Head of Company and the Executive Assistant. Sets direction for Sinkly and keeps every department pulling the same way.
- Set product and company direction
- Support and hold the seven department heads to account
- Own the final call on policy, people and partnerships
- Keep the company running when the Director is away
Accounts & Customer Service
Staff title: Customer Service AgentLooks after the customers who own communities on Sinkly. Account managers hold a portfolio of communities; customer service answers everyone else.
- Hold a portfolio of customer-owned communities as their named contact
- Answer support email, Discord help and in-console questions
- Onboard new customers and configure their first community
- Feed recurring problems back to Operations and Leadership
Human Resources
Staff title: HR AssistantLooks after the people who run Sinkly. Recruitment, performance, records and the fair application of every people policy.
- Run recruitment from application to confirmation
- Own performance reviews and the promotion ladder
- Keep staff records and behavioural logs accurate
- Handle conduct, wellbeing and grievance cases
Public Relations
Staff title: Public Relations AssistantSinkly's voice outward and the community's temperature inward. Home to brand collaborations and the Community team — the people keeping the Sinkly community active, fun and exciting.
- Write and publish official Sinkly announcements
- Run brand collaborations with communities and creators
- Keep the Sinkly community buzzing with games, events and activities
- Monitor sentiment and flag issues early
- Handle press, creator and media enquiries
Trust & Safety
Staff title: T&S AssistantThe guardrails. Investigates abuse, enforces platform policy, and keeps Sinkly compliant and safe for every community on it.
- Investigate abuse, fraud and policy violations
- Issue warnings, suspensions and bans, and hear appeals
- Review community and content safety reports
- Maintain platform policy and the compliance record
Operations
Staff title: Operations Officer — Performance & TestingKeeps the platform itself honest. Performance checks, pre-release testing and the updates that reach every community.
- Test releases before they reach communities
- Watch platform performance and the live status checks
- Coordinate update notes and rollouts
- Report platform health to Leadership
Sales
Staff title: Sales AssistantHelps communities find the right Sinkly plan and grows the platform's reach. Pipeline, demos and renewals.
- Qualify inbound and outbound leads
- Run demos and recommend plans
- Close renewals and upgrades within policy
- Hand new customers over cleanly to Accounts