All roles
Rank 3Leadership
Team Lead
Team Leads sit above managers and own a team's output — rosters, quotas, performance and morale. Sinkly runs Team Leads for Accounts, Customer Service, Community, Brand Collaboration, Community Safety and Content Safety.
Reports to
Head of Department
Commitment
Consistent weekly leadership hours
What you'd own
- Own team rosters, shifts and quota tracking
- Run one-to-ones and performance conversations
- Recommend promotions and log behavioural records
- Report team health to the Head of Department each cycle
What we look for
- Experience leading a staff team, not just being on one
- Comfort with numbers: activity, quotas, retention
- Calm under pressure when a team is stretched
Next step: Head of Department
Consistent performance at this rank is what opens the next one.