Build the platform communities run on.

Six ranks, from first ticket to final call.

1. 0AssistantTraineeThe starting point in every department. Assistants learn how Sinkly actually works — with a mentor, real tasks and clear checkpoints.
2. 1Officer / Agent / RepresentativeEntryThe front line. Depending on the department you're a Customer Service Agent, a Trust & Safety Officer, an Operations Officer or a Community Representative — the people who do the day-to-day work.
3. 2Manager / AdvisorExperiencedManagers and advisors carry the specialist load — key accounts, recruitment, employee performance, compliance, communications, release testing. You set the standard for your area.
4. 3Team LeadLeadershipTeam Leads sit above managers and own a team's output — rosters, quotas, performance and morale. Sinkly runs Team Leads for Accounts, Customer Service, Community, Brand Collaboration, Community Safety and Content Safety.
5. 4Head of DepartmentSenior leadershipHeads run a whole department — its teams, its standards and its hiring. There is one Head for each of Accounts & Customer Service, Human Resources, Public Relations, Trust & Safety, Operations and Sales.
6. 5Deputy Head of CompanyExecutiveDeputy to the Director. Holds the whole staff body together — cross-department strategy, the escalation of last resort, and continuity when the Director is unavailable.
7. 6Director / Product ManagerExecutiveSets the direction of Sinkly itself — product, people and the standards every other role is measured against. Supported day to day by the Executive Assistant.

Eight teams keep the platform running.

Each is led by a Team Lead with a Senior / Supervisor as deputy. Your rank travels with you, but your title reflects the team you join.