All roles
Rank 1Entry
Officer / Agent / Representative
The front line. Depending on the department you're a Customer Service Agent, a Trust & Safety Officer, an Operations Officer or a Community Representative — the people who do the day-to-day work.
Reports to
Manager or Advisor
Commitment
Flexible — a few hours a week
What you'd own
- Own your queue: tickets, cases, tests or outreach
- Apply platform policy consistently and log the reasoning
- Escalate anything outside your remit
- Keep your records clean enough for anyone to audit
What we look for
- Clear, patient written communication
- Reliability over raw hours
- Comfortable in both Roblox and Discord
Next step: Manager / Advisor
Consistent performance at this rank is what opens the next one.