Contact & support
Tell us what you need
The fastest answers come from picking the right team. Use the guide below, jump into our Discord for live help, or check the docs first — most questions are already answered there.
Who to speak to
Pick the team that matches your question
Not sure who handles what? Use the descriptions below — each card has a direct email you can write to.
Customer Service
Account access, billing, setup trouble, and general questions about using Sinkly.
support@sinkly.ccAccounts Managers
Your assigned accounts manager — for communities you manage, portfolios and renewals.
accounts@sinkly.ccTrust & Safety
Report abuse, moderation issues, security vulnerabilities, or policy violations.
safety@sinkly.ccPublic Relations
Brand collaborations, partnerships, press and marketing enquiries.
partners@sinkly.ccSales
Custom plans, volume pricing, and questions about moving a large group onto Sinkly.
sales@sinkly.ccAlready a customer? You can find your assigned account manager in your community’s settings.
Check the docs first
Most setup and how-to questions — linking Roblox and Discord, configuring ranks, running shifts, using the Rank Centre — are answered step by step in the Sinkly docs, with a built-in assistant to help you find them.